Return Policy

 

Return Policy - Medisky

At Medisky, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, our Return Policy ensures that you can easily return eligible products within a specified period. Please read the following guidelines carefully to understand how to return your items.

1. Eligibility for Returns

You can return most products purchased on Medisky within 2 days from the date you receive your order, subject to the following conditions:

  • The item must be in unused, unopened, and resalable condition.
  • The product must be in its original packaging, including any tags, labels, and accessories.
  • The product must not be marked as non-returnable (such as personal care items, medications, or items with a hygiene seal).

Please note that Medisky reserves the right to refuse returns for items that do not meet these criteria.

2. Non-Returnable Items

Certain items are non-returnable due to health, hygiene, or safety reasons. These include:

  • Personal care products (e.g., skincare, hair care, grooming items)
  • Medications and health supplements
  • Items with broken seals, opened packaging, or tampered products
  • Perishable items
  • Gift cards or digital products

Please ensure that you check the product details and condition upon delivery to avoid any inconvenience.

3. Return Process

If you wish to return an eligible item, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 2 days of receiving your order. You can contact us via:

  2. Provide Details: Provide your order number, the name of the product(s) you wish to return, and the reason for the return. If possible, include pictures of the item and its condition.

  3. Return Authorization: Our customer service team will review your request and send you a Return Authorization (RA) number, along with instructions on how to return the product.

  4. Ship the Item Back: Once you've received the RA number, carefully pack the item in its original packaging. Please make sure that the product is well-protected for transit. You can choose your preferred shipping method, but please ensure the item is returned to the address we provide.

  5. Return Shipping Fees: Unless the return is due to a defect or error on our part, return shipping costs will be borne by the customer. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, we will issue a refund to your original payment method. Refunds typically take 5-7 business days to process and may vary depending on your payment provider.

  • Refunds for Orders Paid by Card: The refund will be credited to the original card used for payment.
  • Refunds for COD Orders: If you paid via Cash on Delivery, the refund will be processed to your bank account or as per the details you provide.

5. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact our customer support team immediately. We will arrange for a replacement or a full refund, and we will cover the return shipping costs. To help us process your claim quickly, please provide:

  • Photos or videos of the damaged or defective product.
  • The order number and details of the issue.

6. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, we recommend processing a return and placing a new order for the desired item.

7. Order Cancellations

You can cancel your order only if it has not yet been processed for shipment. Once an order is dispatched or in transit, cancellations cannot be accepted. To cancel an order, please contact our customer service team as soon as possible at support@medisky.in or +91 90922 20440.

8. Order Modifications

If you need to modify your order (such as updating the delivery address or changing the product), please contact our customer service team as soon as possible. We will make reasonable efforts to accommodate changes, but we cannot guarantee that modifications will be possible once the order is processed or dispatched.

9. How to Contact Us

For any questions, concerns, or issues with returns, please contact us at:

We are here to assist you and ensure that your experience with Medisky is smooth and hassle-free.

Last Updated: November 15, 2024